I am a user experience professional with 10 years in user experience, 7 years managing people, and 14 years in technology & business.

Resume

Highlights:

  • Leadership:  Built an 8 person user experience team at Microsoft
  • Global expertise:  Managed product design and user research in China, Singapore, & Hong Kong.
  • Education:  MS in Technical Communication. All MBA coursework completed.

Click here for my resume / CV in Adobe Acrobat format.

Selected design case studies

Coming Soon

Selected HCI research papers and presentations

 Online user metrics scorecard

How can we better measure and make product teams accountable for customer success in using our product?

Created a programmatic way of improving the division's online properties, by: 1) Gathering and trending user performance metrics, making business owners accountable, and 2) Driving user issues and feedback data into the product development process. A win for the business and a win for customers.

The UPA 2002 website entry and final poster.

International user differences - Japan

Will our international users be equally successful if we simply translate the content and use the same site templates and architecture, or do we need to create unique international websites?

Created a study to determine if there was any difference in usability for users in different countries: (eg. Japan vs. USA). The answer is, sometimes.

A summary of the CHI 2002 workshop and presentation (coming soon).

Online survey response differences in international users

Non-native speakers participate in our online surveys conducted in English. How are these worldwide customers influencing our data?

Mined 84,000 responses to online surveys conducted on microsoft.com, looking for differences in 1) response rates, and 2) preferences. Non-native speakers participate in English research less, but also give lower scores.

The HCI International 2003 presentation and paper.